Privacy policy

-- Last updated: April 27, 2026

 

At Twist & Tangle, we value your privacy and handle your personal information with care. This Privacy Policy explains what information we collect, why we collect it, and how it is used when you visit or make a purchase from our webshop.

Twist & Tangle is hosted on Shopify, which provides the online platform that allows us to sell our products and services.

Information we collect

When you place an order, contact us, or sign up for our newsletter, we may collect personal information such as:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment information
  • Order details

We may also collect limited technical information such as your IP address, browser type, and how you use the website. This helps us keep the webshop secure and functioning properly.

How we use your information

We use your information to:

  • Process and ship your orders
  • Contact you about your order
  • Provide customer support
  • Improve the webshop and customer experience
  • Send occasional newsletters or updates if you have subscribed

We process your personal data based on:

  • The performance of a contract (your order)
  • Your consent (for newsletters)
  • Legitimate interests (such as improving our webshop and preventing fraud)

We do not sell your personal information to third parties.

Newsletter

If you subscribe to our newsletter, your email address is stored via Mailchimp. You can unsubscribe at any time using the link in our emails.

Payments

Payments are processed securely through Shopify and its payment providers. Twist & Tangle does not store full payment card details.

Sharing information

We only share information when necessary to operate the webshop and fulfil your order, for example with:

  • Shopify (our webshop platform)
  • Payment providers
  • Shipping providers such as PostNL

These parties only receive the information needed to perform their services.

Cookies

Our webshop uses essential cookies to ensure the website functions properly, such as remembering items in your shopping cart and enabling secure checkout.

We may also use analytics tools such as Google Analytics to better understand how visitors use the website and improve the shopping experience. These tools collect anonymised or aggregated data where possible.

You can adjust your browser settings to refuse cookies if you prefer.

Your rights

If you are located in the European Union, you have the right to:

  • Access your personal information
  • Request correction or deletion of your information
  • Withdraw consent for marketing emails
  • Object to certain uses of your data

To make a request, please contact us using the details below.

Data retention

We retain order information for as long as necessary to comply with legal, tax, and accounting obligations.

Contact

If you have any questions about this Privacy Policy or your personal information, you can contact us at:

Twist & Tangle
hello@twistandtangle.nl
Burgemeester Bickerstraat 37
1111 BZ Diemen
The Netherlands

Please note that this is a private address and not a retail location. Visits are by appointment only.